Cancellation/return and refund policy
At Vandelac Ateliers, every booking requires preparation time, a personalized assessment, and a time slot reserved exclusively for you. This policy protects the commitment of our artists while allowing us to provide our clients with a high-quality experience.
We invite you to review our policies before booking a service or making a purchase.
In-person classes at Vandelac Ateliers
Payment
To confirm your booking, full payment for the class is required when scheduling your appointment.
Cancellation, rescheduling and refunds
We understand that unexpected circumstances may arise. However, a late cancellation or change results in losses for our team, as the artist has reserved this time for you, prepared your session, and can no longer offer this availability to another client.
Compensation fees apply based on the class rate:
| Class rate | Cancellation or rescheduling with less than 48 hours’ notice | No-show or cancellation on the day of the class |
|
165 $ + taxes — Advanced training class |
50 $ |
61,50 $ |
| 260 $ + taxes — Individual class |
75 $ |
93,50 $ |
|
340 $ + taxes — Exclusive basic class |
100 $ |
124 $ |
|
390 $ + taxes — Duo class |
110 $ |
138 $ |
|
435 $ + taxes — Group class for 3 people |
125 $ |
156 $ |
|
More than 435 $ up to 750 $ + taxes — Group class for 4 to 6 people |
150 $ |
Example for a 750 $ class: 210 $ |
Repeated rescheduling
If an appointment is rescheduled with less than 48 hours’ notice, the same fees apply.
In the event of a second or third rescheduling made with less than 48 hours’ notice or on the same day, the fees will be charged for each change in order to protect our artists’ availability.
Acceptance of the policy
By booking and paying for your class, you confirm that you have read and accepted this cancellation policy.
Virtual classes
Participation requirements
Vandelac Ateliers’ virtual classes are personalized sessions offered to one person only.
To ensure the best possible experience:
- the class may not be shared with another person;
- you may not be accompanied by another person during the session;
- the session may not be recorded, reproduced or broadcast.
The artist reserves the right to end the session if these conditions are not respected. In such a situation, no refund will be issued.
Cancellation, changes and refunds
The virtual class is offered at a cost of 250 $ + taxes.
A cancellation request submitted within 5 days of the purchase is eligible for a refund of 50% of the amount paid (125 $ + taxes).
The retained amount covers the work already begun by your artist in preparing your session and your personalized makeup routine recommendations, whether or not they have already been provided to you.
After this 5-day period, the virtual class is non-refundable.
Your appointment may be rescheduled free of charge if the request is submitted more than 7 days before the scheduled date.
Any cancellation or rescheduling request submitted less than 7 days before the appointment will result in the loss of the amount paid.
We look forward to guiding you through this personalized beauty experience.
Products
Return policy
Unfortunately, requests submitted after this period cannot be accepted.
Return conditions
To be eligible for a return, the product must:
- be in its original condition;
- be unused;
- be undamaged;
- include the original packaging, accessories and labels;
- be in a condition suitable for resale.
Return process
To submit a return request, please contact our customer service team by email and provide:
- your proof of purchase (receipt, invoice or order number);
- the product concerned;
- the reason for the return.
Our team will guide you through the next steps of the process.
Return shipping costs
Return shipping costs are the responsibility of the client, except in the case of a defective product or an error on our part.
Refunds
After the returned product has been received and inspected:
- if the product meets the return conditions, a refund will be issued to the original payment method, less a 20% administration fee ;
- if the product does not meet the return criteria, Vandelac Ateliers reserves the right to refuse the refund.
Sale or promotional items are non-refundable.
Contact
For any questions regarding this policy or to request a change, please contact us by email.
Thank you for your trust,
The Vandelac Ateliers Team
This policy may be changed without notice. We invite you to review this page for the most recent version.
Last updated: July 13, 2026